Privacy Policy

Privacy Policy

This privacy policy explains how Ely Printworks handles personal data when you use skillweekconcert.site, make an enquiry, upload files, book a consultation, or place a print order. It also describes the main ways we use cookies, share information, and keep records in connection with our photo and art printing services.

Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Contact Details

Email contact
sales@skillweekconcert.site
Telephone contact
+44 7558 126941
Postal address
12 The Gallery, Ely, CB7 4DH
Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.

User Rights

Your Rights

You may have rights to access, correct, delete, or object to certain processing of your personal data, and to request restriction in appropriate cases. Where we rely on consent, you may withdraw it for future processing, subject to any legal or operational limits that still apply.

Available rights depend on the nature of the data and the legal basis for processing.
Requests

Making a Request

If you want to exercise a privacy right, we may ask for enough information to verify your identity and understand the request. We will respond within the period required by applicable law and may decline or limit a request where the law allows.

Requests are reviewed before action is taken to confirm identity and scope.
Data Retention

How Long We Keep Data

We retain enquiry, order, and production records for the period needed to manage the service, handle follow-up questions, meet accounting or tax obligations, and resolve disputes. When data is no longer required, we delete it or anonymise it where that is appropriate.

Records are kept only for as long as needed for the relevant purpose or legal requirement.
Policy Updates

Policy Changes

The updated version will apply from the date it is posted on the site unless a different effective date is stated. Where changes are material, we may take additional steps to draw attention to them before they take effect.

We may revise this policy to reflect changes in our practices, systems, or legal obligations.

Why We Use Data

We use personal data to respond to enquiries, review uploaded files, assess resolution and profile suitability, discuss size and paper options, prepare test print quotes, manage proof approval, produce orders, arrange collection, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use data to handle customer support, prevent misuse, and improve the reliability of our services.

Processing is limited to what is reasonably necessary for the service relationship.

Service Partners

Where we use external partners, they act under instructions or contractual terms appropriate to the service they provide. This may include hosting, technical support, payment processing, communications, and operational administration connected with print enquiries and orders.

Service providers receive only the information needed to perform their role.

Legal Disclosure

We may share personal data with public authorities, professional advisers, payment providers, delivery or collection partners, and service providers that support website hosting, file handling, communications, or record keeping. We may also disclose information to protect our rights, respond to lawful requests, or manage a dispute.

We disclose information only where there is a lawful basis or a clear operational need.
01

Data We Collect

We may collect contact details, order and enquiry information, uploaded image files, file specifications, consultation notes, proofing choices, payment-related records, and technical data such as device and usage information. For print work, we may also process content contained in customer files to review resolution, profile, size, paper choice, and production requirements.

The data collected depends on the service request and the way the site is used.
02

How We Collect Data

We receive data from website forms, file uploads, email correspondence, consultation appointments, proof review steps, and collection or payment interactions. We may also generate limited technical data through the operation of the website and service systems.

Most information is provided directly by the customer during an enquiry, upload, or appointment.
03

Cookie Types

We may use essential cookies to support site security and core functions, functional cookies to remember settings, and analytics cookies to understand how the site is used. Cookie categories may change if the site is updated or if additional tools are introduced.

Cookie use is kept to standard operational and analytical purposes.
04

Cookie Controls

Where cookies are used, you can manage them through your browser controls and related device settings. Some cookies are necessary for basic site operation, while others support performance measurement or remember preferences. Disabling certain cookies may limit form handling, session continuity, or other functions.

Browser settings can usually be used to block or remove cookies, although some site functions may be affected.